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Brown, T. 2009 Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation. HarperBusiness. Merholz, P., Wilkens, T., Schauer, B., and Verba, D. (2008). Subject To Change: Creating Great Products... Services for an Uncertain World: Adaptive Path on Design. O'Reilly Media, Inc.


http://www.service-design-network.org/ http://www.servicedesigntools.org/

Newsletter & Magazine


The sdn Insider is a newsletter published by the Service Design Network. Insider delivers the most current service design news from around the world. Here you can see the last issues of the sdn Insider: http://www.service-design-network.org/category/content-categories/about-sdn/sdn-newsletter


Adaptive Path

Adaptive Path is an experience design firm with studios in San Francisco, Austin and Amsterdam. We help companies create products and services that deliver great experiences for their customers. http://www.adaptivepath.com/

Frontier Service Design

Frontier Service Design, LLC is one of the first design firms in the United States to focus exclusively on service design. This makes sense since 75% of the US economy is made up of services, as opposed to products. To that end, we provide integrative thinking and actionable solutions for companies that want to increase or diversify their revenues. Our specialty lies in helping companies identify, build, and launch entirely new sources of revenue. In addition, we help our clients refine and enhance existing service experiences for their customers, employees, and recruits. http://www.frontierservicedesign.com/